Marketing Popular Links

Marketing Popular Links

Consumer complaints: www.consumer.gov.tt
Marketing Contact

Marketing Contact

  • Tel: (868) 662-8827
  • Fax: (868) 663-4335 Ext 220, 241, 222
  • Email: marketing@ttbs.org.tt
 

Marketing Division

The Standard Newsletter – Vol 9, Issue 1

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On the Boulevard Flyer

TIC Schedule of Activities

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Celebrating TTBS’s 38th Anniversary and T&T’s 50th Independence.

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This supplement celebrates TTBS’s 38th Anniversary of service to the people of Trinidad & Tobago and the 50th Anniversary of our…

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To promote the services of TTBS by formulating and executing appropriate marketing and communication strategies to assist TTBS in fulfilling its mandate.

ROLE

Undertakes a range of activities to help fulfill mission:

Main Activities

Advertising: press, radio & tv
Publications: newsletter, flyers, brochures, posters etc
Promotional events: seminars, conferences, exhibitions
Public Outreach Programme: schools (primary, secondary, technical, tertiary), community, civic and professional groups, public and private sector organizations
Media Publicity
Handling Customer Complaints
Customer Satisfaction and Awareness Surveys
Coordinating Personal Selling Strategies
Marketing Planning
Market Research
Economic Research
Marketing Intelligence
Database Marketing
Controlling switch board operations
Objectives

These activities are undertaken to:

Inform and educate stakeholders about TTBS and its work
Raise awareness among stakeholders about the importance of standards and quality for national development
Encourage greater usage of standards in private and public sectors
Build stakeholder relationships
Enhance corporate image
Improve quality and delivery of services
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PUBLIC OUTREACH

The Marketing Unit conducts lectures and discussions at educational institutions (primary, secondary, technical and tertiary), community, civic, trade and professional organizations. We also participate in Career Guidance Day Seminars, organized by schools to highlight careers available in the field of standards and quality at TTBS.

Additionally, the Marketing Unit participates in exhibitions organized by other organizations and host in-house tours, lectures and discussions for groups on request. These activities are intended to educate TTBS stakeholders on the role and functions of the Trinidad and Tobago Bureau of Standards, as well as the importance of standards in improving the quality of life in Trinidad and Tobago.

The Marketing Unit also arranges stakeholders meeting with the public and private sector organizations aimed at forging closer working relationships

Interested parties who are desirous in obtaining any of these services mentioned above are asked to submit a formal letter to the Marketing Officer outlining the following information:

For In House Tours and Lectures

Date
Time
Type of group (School, Vocational Centre etc)
Number of Persons in Tour Party
Specific area of Interest (Garments, Textiles, Electrical etc)
For Visits to Schools/Exhibitions/Trade shows by TTBS

Date
Time
Venue/Location
Booth Space (for Trade Show /Exhibitions)
Any Special Requirements

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HANDLING CONSUMER COMPLAINTS

The Marketing Unit handles complaints:

From Customers who may be dissatisfied with the services rendered to them by the Trinidad and Tobago Bureau of Standards
Regarding goods/ services that do not conform to the National Compulsory Standards or that which threaten public health, safety and the environment
Complaints can be lodged at TTBS via: – telephone, visit, letter, fax or e-mail: complaints@ttbs.org.tt.
The Trinidad and Tobago Bureau of Standards does not handle complaints where the consumer is not satisfied with the performance of goods/services purchased and seeks various forms of redress such as an exchange for a similar product, a full refund of the cost of the item, repairs to the item , credit note to the value of the item,warranty. The Consumer Affairs Division is the official agency responsible for handling such complaints.

The Consumer Affairs Division (CAD) contact information is as follows:
Address: Agostini Compound, #3 Duncan Street, Port of Spain
Tel: 800-4CPS (277) or (868) 623-7741, 625-5829, 623-3821
Fax: 625-4737
Website: www.consumer.gov.tt
Also the Trinidad and Tobago Bureau of Standards does not handle complaints concerning food, drugs and cosmetics. This is the responsibility of the Chemistry, Food and Drugs Division of the Ministry of Health

The Chemistry, Food and Drugs Division (CFDD) contact information is as follows:
Address: #92 Frederick Street, Port of Spain
Tel: (868) 623-2854, 623-5242
Fax: (868) 623-2477
Website: www.health.gov.tt

 

Contact Us

Trinidad and Tobago Bureau of Standards
1-2 Century Drive
Trincity Industrial Estate
Macoya , Tunapuna
Trinidad and Tobago , W.I
Tel: (868) 662-8827
Fax: (868) 663-4335
Email: ttbs@ttbs.org.tt
Website: www.ttbs.org.tt

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